Your support helps to provide free equipment to local young people.
Gold Service - recommended every 12 months
Includes Silver & Bronze plus: Full strip-down to the frame Front & rear hub service Bottom bracket service Headset Service
Please note that these are a rough guide to servicing and the work we can carry out. We can assess the bike and make a more accurate and individual bill for the bike depending on the work required.
Please call ahead of time to book the bike in for service work.
Parts are not included in the cost - this is just for labour.
This delivery policy does not refer to downloadable items such as tickets.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Seen this cheaper elsewhere? We price match any legitimate competitor!
We'll price match any item we sell against any other retailer. Here’s what you need to do to you get the best price:
A FEW POINTS TO NOTE:
That’s it! We’ll need to confirm the price of the product, so make sure you’ve got a link to it to hand. The whole thing shouldn't take long at all and you’ll save some money too. #winning!
Below you will find information relating to in the main, any physical items you purchase from us.