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This delivery policy does not refer to downloadable items such as tickets.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Seen this cheaper elsewhere? We price match any legitimate competitor!

THE ROLLBACK PRICE PROMISE

We'll price match any item we sell against any other retailer. Here’s what you need to do to you get the best price:

• Give us a call on 0300 111 0808
• Let our friendly team know the product code
• Tell us where you spotted it
• Let us work some magic

A FEW POINTS TO NOTE:

• When comparing footwear or clothing the size must be in stock.
• The goods must be identical in every way.
• The quoted price of the competitor must include shipping and tax charges.
• We are unable to match against websites outside of the UK, sites selling bankrupt stock or any 3rd party auction site such as Amazon or eBay.
• The price match offer is not a binding contract until payment has been completed, and RollBack reserve the right to refuse price matching at our discretion.
• We cannot price match sale items

That’s it! We’ll need to confirm the price of the product, so make sure you’ve got a link to it to hand. The whole thing shouldn't take long at all and you’ll save some money too. #winning!

Below you will find information relating to in the main, any physical items you purchase from us.

• Q - CAN YOU HELP CHOOSING A PRODUCT?
  If you have a specific question about a product, we can help you with free friendly advice. Just click the 'ask our experts' link above using the topic “Answers” (please be sure to name your product) alternatively you could just jump on our live chat feature below and we will be happy to help.
• Q - WHY IS THERE NO 'ADD TO CART' BUTTON?
  If you are searching for an item through Google, you may see old links to products that are no longer available. Please go to our website www.rollbackworld.com directly to ensure you are getting up to date product lists. Similarly, if you can’t add an item to your cart, or there is no option to, it usually means this product is out of stock. You may be viewing an old, cached version of our website. Try clearing your browser cache, or logging directly on to www.rollbackworld.com and searching for your item in our search bar – if it doesn’t show up in the results, then unfortunately we have sold out.
• Q - HOW DO I FIND THE RIGHT SIZE?
  Our size conversion charts can help you find the right size. If you are still unsure, please write us an e-mail or call us. We will advise you to the best of our abilities and we’d also be happy to take the exact measurements of the desired item for you.
• Q - CAN I MAKE A RESERVATION FOR AN ITEM?
  Yes, by placing an order. All ordered items are reserved for you as soon as we receive your order. If you need longer than 7 days to make the payment, please tell us via phone call or e-mail.
• Q - HOW CAN I INFORM YOU ABOUT SPECIAL WISHES CONCERNING MY PURCHASE?
  In the order process, you’ll find a personal comment field which you can use to tell us about your questions and wishes when choosing your payment method. SOME EXAMPLES:

  • More stickers: If you would like to get more stickers than the ones offered in the shopping cart, please add your request for more stickers in the comment field. If available, we will happily add more stickers to your order.
  • If you don't want your parcel being delivered to your neighbour if you are not at home, please write: Don't deliver it to the neighbour
  • If you want to have your parcel delivered on a certain day, write it down in the field for notes. If possible we will send your parcel exactly so that it will arrive on the day you desire.
  • If the purchase is supposed to be a gift without an invoice, inform us and we won't put an invoice inside the parcel unless transport requires it.
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• Q - ARE THE PRODUCTS REALLY AS PICTURED?
  We present every product as true to original as possible. However, there may still be variations depending on the monitor or lighting.
• Q - WHY IS MY SIZE NOT BEING DISPLAYED?
  Any sizes that are not displayed are sold out. If you want to know whether we will get a particular product or a size back in stock, please write us an e-mail or call us.